Product Key Features

• Full-Featured Voice Communications: From centralized voice mail, account codes and speed dial, to advanced features, such as an automated attendant and integrated conferencing.
• Pay As You Grow: Simple, cost-effective add-on modules allow you to add phone lines and extensions as your business grows.
• Add Functionality: Add-on modules are available for centralized voice mail, shared broadband access, and secure voice and data communications over the Internet.
• Easy Management: Simple plug-and-play configuration eliminates the need for an in-house technician. You can manage the system from your telephone or PC without powering it down.

The IP-centric Mitel 3000 provides big business communications capabilities for small businesses and residences. Features such as conferencing, centralized voice mail, and an automated attendant for greeting and routing incoming calls make communications more efficient and free you and your employees to focus on your core business.

This modular system is easily expanded to accommodate up to 52 employees and multiple devices, including credit card terminals and fax machines. It can also be expanded to support secure voice communications over the Internet to substantially reduce your long distance charges. Management is easy via your telephone or PC, so you don’t need an on-site technician when you add employees or new devices, or want to change greetings or system settings

System:
Scalable, voice-centric communications
platform expandable with modular upgrades for a maximum capacity is 20 lines and 52 extensions (40 hybrid analog/digital extensions and up to 12 VoIP extensions)

Configuration:
From 2 CO lines and 8 extensions, up to 20 CO lines and 52 extensions

Ports Module:
8 extensions per module with capacity for 4 additional lines per module

CO Line Module:
2 lines per module

Voice Mail Module:
Provides 2-, 4- or 8-port options, ranging from 5, 10 and 20 hours storage respectively

T-1 Interface Module:
Supports T-1, Fractional T-1, and PRI, up to 24 lines/channels, plus 4 CO lines can be added for a maximum 28 lines.

Broadband Module:
Optional module provides multi-user
high-speed Internet access as well as VoIP (Voice over IP) connectivity. Also provides a LAN (Local Area Network) allowing users to network PCs and share printers and resources within the office.

The Broadband Module also incorporates:
Integrated ADSL Modem
Ethernet WAN Port for Cable

Modem connection:
Integrated WLAN Access Point for
wireless connectivity. Stateful Packet Inspection Firewall
with IDS and DoS protection. VoIP for up to 12 Remote IP Endpoints
with full system integration.

VoIP Capabilities:

The Mitel 3000 IP is what the remote-worker has been waiting for! If you work from home or if you have a small branch office, the Inter-Tel 3000 IP can offer the flexibility you need without compromising functionality or professional image. In fact, the IP-based phone can plug and play from anywhere in the office, home or branch office and all you need is a broadband connection.

IP-based System Phone:

Full-duplex hands-free feature phone with 6 x 16 menu driven display, Message Waiting / Ringing LED, 16 programmable keys, 2-port Switch (for PC connection) and Headset port.

Opportunities:

Manage multiple devices including VoIP, digital, wireless and analog, within the same system
Leverage the powerful telephone system features including voice mail and auto attendant, to better serve clients
Reduce expenses and streamline business

The success of today’s small business depends upon the ability to provide the very best in customer service - over both the phone and the Internet. Is your small or home office telephone system up to the challenge? Inter-Tel can help you meet it with the Inter-Tel 3000: a scalable, IP-centric, modular phone system designed for the SOHO environment with up to 40 employees, as well as for large residences.

Mitel 3000 is first and foremost a traditional PBX system, with the features, functionality and reliability you expect from a SOHO phone system but with “big business” phone features--including voice mail, account codes, automated attendant, conference and speed dial—accessible via digital, cordless and standard analog telephone to enhance the way you communicate with customers and clients.

Whether you are a retailer, restaurant owner, professional services, multi-branch or home-based business, you can customize your Mitel 3000 system to meet your specific needs. Flexible, cost-effective, modular solutions include multi-device options, such as credit card terminals and fax machines, to voice/data mobility options—allowing your staff to be more productive. Enhance your residential communications with a system that can manage a complete range of converged voice and data requirements over a single network, while offering a feature-rich phone solution that meets the needs of your busy household.

Modular phone systems make it easy to expand your small business communications capabilities as your business grows--without replacing the entire telephone system. With the Mitel 3000, you pay for what you need now and protect your future communications investment with a system designed to let you connect existing equipment, add functionality and grow at your business’s pace. Installation is easy, and the uniquely designed Central Control Unit (CCU) and add-on modules make expansion simple. And, Mitel 3000 can be programmed via your telephones or through an advanced PC-based management application, meaning you don’t need an on-site technician every time you require a system programming change.

The Mitel 3000 system offers standard digital telephones that allow easy access to powerful system features such as conference, transfer, personal speed dial and voice messaging. Inter-Tel 3000 digital telephones offer large display screens and dynamic prompts, as well as automatic headset detection, programmable keys with dual color red and green LED indicators, speaker phone operations, and a parallel modem port. In addition, users may also connect any single line analog device such as cordless phones, credit card terminal, etc. to the Inter-Tel 3000 system to optimize communication needs.

Today’s diverse environments require advanced communications technology to address new and dynamic ways of facilitating a wide range of voice and data needs. The ability to communicate effectively in your busy office demands a reliable and integrated system designed to improve communication over the telephone and the Internet. Introducing Mitel® 3000: The scalable, voice-centric platform for businesses. Inter-Tel 3000 delivers a host of leading-edge standards that makes communication more manageable for today’s small commercial and large residential settings. Whether you operate a retail business, a multi-branch business, Mitel 3000 offers you a scalable, affordable route to breakthrough technology convergence.

Innovative Expansion—Rewarding Solutions

Mitel 3000 is packed with the technologies you need today, and when your communications requirements change, Mitel 3000 makes it easy to expand the capabilities of your communications platform without replacing the entire telephone system. Pay for what you need now and protect your future communications investment with the system designed to let you connect existing equipment, add functionality now or later, and grow at your business’s pace.

Revolutionary Design and Effortless Installation

An industry-leading telephone system demands a unique design. Inter-Tel 3000 features a modern enclosure for both the Central Control Unit (CCU) and the expansion modules, unlike any other. The Inter-Tel 3000 CCU and add-on modules offer easy access to slots and connectors. Installation is easy. Expansion is simple.

Sophisticated System Administration

And, Mitel 3000 can be programmed via your telephones or through an advanced PC-based management application, meaning you don’t need an on-site technician every time you require a system programming change.

The Scalable Platform for Business Applications

• Expansion made easy with add-on modules for additional lines and extensions
• Voice Mail Module for professional messaging services
• Broadband Module to support IP based extensions

Applications

Whether you operate your business from an office, retail mall, or from multiple locations in your community, this converged communications offering is ideal for restaurants, retail, and convenience stores; and professional business services such as law firms, insurance agencies, small health care facilities and more.

Offices

Mitel 3000 is first and foremost a traditional PBX system offering all the features, functionality and reliability expected from the business telephone system you need today. Rich system features such as voice mail, account codes, auto attendant, courtesy service, day/night service, Caller ID, conference, and speed dial, make it possible to project a professional image to your clients.

Retail Stores

Retail communications require multi-device options, from analog devices such as credit card terminals and fax machines, to voice/data mobility options—allowing your staff to be more productive. Customize your Mitel 3000 system to meet your specific business requirements with flexible, cost-effective, modular solutions.

Remote Office/Telecommuter Extensions

One of the major features of the Mitel 3000 Broadband Module is the ability to provide off-site extensions. This feature is ideal for companies with a small, remote office or home office with a few extensions. Instead of having to install a complicated telephone system, simply connect the IP extensions to the Mitel 3000 through the Internet.

Is an IP system right for me?

Even if you don't need an IP telephone system yet, Telephones.com still recommends going with an IP system. Most IP systems actually come out of the box as a conventional digital telephone system. You would install, program, and use it just like any other telephone system. Once you are ready to add go IP, you simply add the optional IP module and IP telephones. This keeps your initial costs down, and similar to a conventional telephone system.

Are you still using *TDM? Time-Division Multiplexing (TDM) is used in traditional digital phone systems. TDM could very well be reaching its expiry date, and the timeline for support for TDM is shrinking. It's inevitable. TDM is being quickly displaced with VoIP and IP Telephony.

Some IP Systems require the licensing of optional equipment and software. Larger, more advanced IP Systems like the Samsung OfficeServ, the NEC DSX, and the Vertical SBX IP320 have optional advanced features and functions that may require the purchase of separate licenses and/or equipment in order to activate that particular product or feature. An example of this would be adding an off-site IP telephone in a different city or state connected to the main system that might require a site license. License costs and optional features vary from IP system to IP system, so please research them thoroughly. Smaller and medium size systems normally DO NOT require any licensing fees.

IP Phone Systems have features and optional equipment that are EXTREMLY advanced and unlike most features found on conventional analog, digital, or hybrid systems. IP Phone Systems are NOT harder to install than regular conventional systems, but they may require additional expertise when it comes to programming and configuring them. Besides the basic telephony knowledge required for phone systems, a complete understanding of LAN’s, WAN’s and Data Networking is also required for programming and configuring most IP Systems for off-site operations. The provided system manuals will fully explain this in technical terms, but depending on your knowledge on IP addressing, you may also require help from your local Network Administrator since the provided manuals will assume you already have a basic knowledge of computer networking fundamentals. An IP phone system will become PART of your computer network system (LAN), so if you understand your LAN's operations, you should have no trouble integrating the phone system to it. The rule of thumb here is that if you can configure a computer network system using IP addresses, MAC addresses, routers and switches, etc, then you should be able to set up an IP phone system as well. Most IP Systems tend to cost more than a conventional analog or digital phone system due to the more advanced features they contain. If you DO NOT have multiple offices that require integration or require off site locations for telecommuters, then most likely a regular analog or digital phone system will meet all your business needs and requirements.

Are there disadvantages to an IP phone system?

• On the average, and IP phone system will cost you more. If you don't have multiple business locations that need to be networked together, a conventional analog, digital or hybrid phone system may be a better choice for you.
• Most IP Phone System require CAT5/6 wiring. Its the same wiring used for your Computer network system. This may be advantages when adding a phone where a PC is already located because you can use the same wiring for both the IP phone and PC. If you don't have a networked PC at that location, then you will need to run Cat5/6 wiring to that location for the IP phone.
• There is a myth that an IP system is not reliable. The fact is, an IP system is just as reliable, if not more reliable, than a conventional digital phone system. The MOST commonly reported problem with an IP system has to do with Quality-of-Service (QoS). The fact is, if you do not have the proper amount of bandwidth at all locations, then you will experience poor voice quality. The rule of thumb is simple. Maintain proper bandwidth for the amount of equipment is use and you will be extremely happy with the features and functions of an IP system. Period.

Need more help? ask us or download the free dummies manuals below provided by Avaya (also apply to all other IP phone systems):

Download SIP for Dummies by Peter Gregory